If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or is dissatisfied with the quality, the customer who placed the order will be given 100% refund or replacement provided that:
- The recipient refuses to accept the flowers/gifts on grounds of quality or packaging and returns the order instantly AND
- Customer writes a mail to us about the reason of dissatisfaction along with the proof of poor quality/packaging /service within 7 days of delivery.
Flowers are a perishable commodity and are very sensitive to external environment conditions. Quality complaints will also be subject to maintenance and handling of flowers immediately after recipient signs POD and accepts the order.
Fresh Flowers cannot be stocked and thus sometimes a particular flower in the composition chosen may be unavailable. In case of non availability of a specific element in the product, Flora2000 exercises the option to substitute that element with the next best option; care is always taken not to alter the look and feel of the composition.
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