Fresh Flowers cannot be stocked and thus sometimes a particular flower in the composition chosen may be unavailable. In case of non availability of a specific element in the product, Flora2000 exercises the option to substitute that element with the next best option; care is always taken not to alter the look and feel of the composition. Substitution is always informed by us to the sender prior to delivery of the order via email. Any objection to substitution should be communicated to Flora2000 prior to delivery. No refund will be provided after the order is delivered.

You will appreciate that no refund or replacement is provided if delivery has been attempted to the provided address and there was no recipient available to receive it; or an alternate place to leave the flowers was available (such as neighbor, front desk, etc) We will however ensure and try our best to contact the recipient and sender to try and find a way to achieve delivery.

Flora2000 shall not be liable for non-fulfillment of the services, if it is a cause and/or consequence resulting from/or due to any circumstances beyond the reasonable control of Flora2000. Such causes include act of God and public enemy, fires, floods, epidemics, quarantine restrictions, strikes and other industrial disputes and unusually severe weather, typhoons, earthquakes of extreme intensities or volcanic eruptions, change of policies by Central /State Governments, local municipal authorities, disruptions due to political/industrial agitations. In the above light of situations Flora2000 will not offer a refund in case of late delivery. We will keep you posted of this situation. However, we will try our best to deliver the order to the earliest available next date.