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Breathtaking by Design
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or is dissatisfied with the quality, the customer who placed the order will be given 100% refund or replacement provided that:

  • The recipient refuses to accept the flowers/gifts on grounds of quality or packaging and returns the order instantly AND

  • Customer writes a mail to us about the reason of dissatisfaction along with the proof of poor quality/packaging /service within 7 days of delivery.

  • Flowers are a perishable commodity and are very sensitive to external environment conditions. Quality complaints will also be subject to maintenance and handling of flowers immediately after recipient signs POD and accepts the order.

Fresh Flowers cannot be stocked and thus sometimes a particular flower in the composition chosen may be unavailable. In case of non availability of a specific element in the product, Flora2000 exercises the option to substitute that element with the next best option; care is always taken not to alter the look and feel of the composition.

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Roses of rare pedigree

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  • 100% refund if cancellation is requested by the customer prior to designing & dispatching of flowers/gifts by Flora2000.

  • Please appreciate that no refund is possible if cancellation is requested after the flowers/gifts have been designed and dispatched by Flora2000.
We're always there

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Refund will be carried out within 7 working days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill. Please note that refunds may take upto 60 days to appear on your credit card statement, due to the speed and policies of your bank. Please do await them. Thanks.
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