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Frequently Asked Questions (FAQ's) This section includes answers to the most common questions our customers ask about Flora2000 and ordering flowers & gifts online. Flora2000 has a unique, exclusive and affordable collection for all occasions. If you are unable to find an answer to your question, please contact us at [email protected] or call us 1800-456-1797 or use our 24X7 Live Chat option.
CONTACT US

I am a new user. How should I start?
You can simply start by browsing through our extensive range of ensembles and gifts. While placing the order you will be asked to enter your email address. This will help us in providing you the details of your order. Kindly check our Help page for more details.

To which countries does Flora2000 deliver?
We have been making floral gifting a luxurious, personal and an exclusive experience with a delivery network across 180+ countries. We bring gifting services at the doorstep of even the remotest cities in these countries. To view our complete country list of where we deliver flowers and gifts please click here.

Do you have a dedicated floral expert service?
Yes. You are welcome to contact our floral expert on our 24X7 toll free number 1800-456-1797 or email us your query at [email protected] or use our 24X7 ‘Live Chat’ Support. For more details click here to see our contact us page.

Where are you located?
Our Corporate Head-Quarter is in Gibraltar. Our floral expert team is based in India.

SECURITY

Will my personal information remain secured?
We believe protecting your privacy is an integral part of the services we provide to you. Flora2000 knows you take your privacy seriously and so protect and use the information you give in a safe, secure and responsible manner. We collect and maintain your information as part of servicing your account. At no cost we share customer information with outside parties who may wish to market their products to you. To check our entire Privacy Policy please click.

How secured is my Credit Card?
We take great care to guarantee you a safe and secure experience. That’s why, after careful research, we’ve chosen a 256-bit encryption system from Geo Trust which, means only you can view your credit card and other personal information. We do have a safety lock and also a safety certificate issued by Equifax Secure Certificate Authority. The same will appear on our final payment page. Kindly click on the security lock and you will be able to view the security details along with the security certificate.

MY ACCOUNT

What is My Account?
My Account allows you to recall your personal information when visiting us next time, making it faster to place future orders. You can also view your order details through your My Account section and contact us through your My Account section.

How do I register?
Registering to the My Account is free. To register please click here.

How do I amend my account details?
To amend any of your account details, log in and click UPDATE on ‘My Profile’ to enter the new details. Clicking on the UPDATE button again at the bottom of the page to save your changes.

What is My Reminders Service?
Flora2000 reminder is a free service which will make sure you never forget those all important dates! So whether you need reminding about a birthday, anniversary or any occassion, we will remind you by email. By setting up Reminders you’ll enjoy .

  1. Our recommended product selection personalised to the occasion.
  2. Timely alerts prior to the occasion.
  3. One click easy check out.
Wish special friends, family and colleagues through Flora2000 Reminder service. Each Reminder will come in advance of the occasion with our recommended selection of flowers suited to the occasion.

PAYMENTS

What mode of payments do you accept?
Flora2000 currently accepts payments only though Credit Cards with a MasterCard, Visa or American Express logo on it. For now, we don’t offer any other mode of payments like bank transfers or PayPal. We are sorry for that. In future we do intend to add other payment options to our services; and will surely notify our customers once they are started.

Which currency you will charge my Credit Card?
All product prices on flora2000 are in United States Dollars (USD). For price conversion; you can use http://www.xe.com

Are there any Additional Fees or taxes on my online order with you?
Flora2000 does not charge anything extra other then the final price mentioned on our website. There are no hidden costs, taxes or foreign-transaction fee associated with your purchases on flora2000.

How do I get billed?
We authorize your credit card immediately when you hit the payment button while completing your order. This means the money will be taken from your account and placed in a “pending” status almost immediately.

When will my credit card actually be charged for my order?
We charge our customers only once the delivery has been completed. You will get a ‘Delivery Confirmation’ email confirming that your order was delivered and we will subsequently charge your card.

Do you send me a paper invoice/receipt?
Once your order is placed successfully on Flora2000.com, we immediately send you an ‘Order Confirmation email’. This order confirmation email will act as an invoice/receipt. You can print the same for a paper invoice.

PRODUCTS

Do you offer customization of products?
We realize how important it’s for you to send customize arrangements. However, we don’t offer customization at this moment. We are extremely sorry for that. We do intend to add it later to our service and we will notify our customers when it has been done. We take extra care to deliver only the finest bouquets and gifts and so would suggest selecting products displayed on our website.

Do you have add-ons with your products?
Yes. Along with Premium quality flowers and gifts, you can also send something special from our range of add-ons like Chocolates, Balloons and Soft toys.

Do your flowers come in a vase?
Not all our arrangemetns/bouquets come in a vase unless otherwise stated in the product details. If you would like to send a vase with your chosen flowers, we suggest you select the vase as an add-on.

How are the flowers packaged?
All same-day delivered products will arrive beautifully presented in a stylish manner. All next-day courier delivered products will be beautifully presented in a stylish Flora2000 gift box. The impact of the flowers can be seen as soon as the box is opened. All flowers and gifts will be delivered with your personal message displayed on an attractive greeting card.

ORDER RELATED QUERIES

How do I know if my order has been placed?
As soon as your order is placed successfully on Flora2000.com we immediately will send you an ‘Order Confirmation email’. This email will have the complete order details.

How can I track my order?
Yes. For NextDay courier delivered products; we send our customers an email with the complete tracking details. To track an order for hand delivered products; our customers can contact us through our contact us page.

How will I know when my order has been delivered?
You get a ‘Delivery Confirmation’ email as soon as your order is delivered. You also can confirm the delivery by contacting us at https://www.flora2000.com/contactus.asp

How can I change my order details?
If you would like to change the details of an order you’ve recently placed, please contact our Customer Service # 1800-456-1797 or email us at [email protected] or use our LIVE CHAT option.

I am having difficulty placing my order, what should I do?
If you experience problems placing your order online, contact our team of flora expert @ 1800-456-1797 or use our LIVE CHAT option.

Can I specify the time of delivery?
Flora2000 offer a reliable and personal delivery services. While we make every effort to deliver your order on the requested day; we cannot give an exact time of delivery due to various circumstances. When ordering for a SameDay delivered product, you may use the "Special Instructions" box on the order form to request a particular time for your delivery. We will do our best to honor your request; however we do not guarantee it. For estimated delivery time of NextDay courier delivered product; we request you to check your email for the tracking numbers sent by us a day before the delivery date.

What time of day will my order arrive?
Delivery time will vary by carrier, zip code and other factors effecting deliveries. As per our ‘standard delivery procedures’ orders are delivered any time during 9am to 7pm for home addresses and 9am to 5pm for business addresses. Flora2000 will do same day deliveries for orders received before 12.00 noon - recipient’s time zone.

Can I include a personal message with my order?
Yes. You can add your own personal message with every gift you send. However the personalized message should be no longer than 200 characters including spaces. We would request you to give the card message preferably in English Characters.

Do you offer coupons or discounts?
Yes, absolutely! We have several current discounts available that makes shopping with us even more affordable and enjoyable. We send weekly newsletters to our customers that has discount coupons and promo codes in it. (to enroll for promo codes pl use the given link) We also advertise discount coupons and promo codes online.

Yes, absolutely! We have several current discounts available that makes shopping with us even more affordable and enjoyable. We send weekly newsletters to our customers that has discount coupons and promo codes in it. We also advertise discount coupons and promos codes online.

How do I use my discount coupons or promo code?
You can apply the discount coupons or promo code on the payment page during the check-out process.

Can I order by phone?
Yes - If you would like to place an order over the phone or chat please speak personally to our floral expert @ 1800-456-1797 or use our LIVE CHAT option

Can I send my order anonymously?
Yes - Please enter NA in the sign name field and the recipient of your gift will only receive the card message without your signed name. Please note, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission. However, your recipient should be ready to accept the gift without the sign name. We will not cancel or refund orders if the gift is refused by the recipient cause of missing sign name.

How much does it cost to have flowers delivered?
We deliver to over 180+ countries through our network of local outlets and flower shops, our pricing is thus dynamic in nature and will depent on the region and country you are sending the flower to. While placing the order we request you first select the country you wish to send flowers to; after-which you will see the detailed pricing & delivery fee for each product listed for that particular country.

Why does the price of flowers go up during Special Occasions?
Like every other markets, the prices of flowers are also largely dictated by supply and demand. For example, for Valentine’s Day, on average, more than 100 million Roses are sold nationwide. This requires additional labor & cost at all levels of production. Also because of the volume of flowers delivered during season time additional transportation and delivery costs are also needed. Each of these factors contributes to the proportionate cost of flowers during Valentine’s and other major floral occasions.

Can I see a picture of the arrangement I sent?
We have a vast reach of local outlets and flower delivery shops through 180+ countries. With such a complex network it will be difficult for us to provide you with a picture of the arrangement sent. We are extremely sorry for that. However; be assured all our products are fresh, of high quality and all arrangements are filled to value.

How far in advance can I order an arrangement for delivery?
We accept order a year in advance.

What recipient details you need from me while placing the order?
Flora2000 offer a reliable and personal delivery services to recipients having a physical street addresses. To get your flowers and gifts delivered, we need a complete & correct physical street address of the receipnet along with a working local phone number.

What if I don’t have the exact delivery address?
In this case we would request you to select a SameDay product and provide a correct working number of the recipient. Also please enter all the address details you have. Our outlet will call the recipient to get the correct address. However, in such cases delivery will depent on when the recipient answers the call.

Do you have a retail location I can visit?
No, we ship directly from our local delivering outlets or flower shops and do not have a retail center.

Where do your flowers come from?
We deliver flowers through our finest local delivering outlets or flower shops. Some flowers are grown locally; some are imported throughout the world including Central America, South America, Europe, and the United States. Our local outlets or shops must meet our high standards for quality and consistency and are regarded as the finest in the industry. You can be sure that you are getting the best flowers in the world with every order!

Will my flowers look exactly like the pictures in the website?
No. We try to be as accurate as possible, but there are often variations during the seasons, between the local outlets and shops, etc. The images are a very good approximation of the products’ shape and color, but some variation can be expected. It is important to note that the flowers and other products shown on our website are representative of color scheme, look and feel, overall style and value rather than a literal interpretation of the delivery.

DELIVERIES

Do you deliver to APO, PO Box, Military, Rural Route Addresses?
Currently, we can only offer same-day Hand delivered products to such addresses. If you require an order to be delivered to an APO, PO Box, Military, Rural Route Addresses then please provide the correct contact number (preferably a cell phone number) of the recipient. Our delivering outlet will call to take a physical street address and complete delivery.

Do you deliver to Business Addresses?
Yes. For business deliveries please ensure you include the company full name, a full and correct address of the company and the correct name of the recipient. Orders delivered to a business address will be delivered to the reception at the address supplied. Signature of the person receiving the order will be accepted as proof of delivery and fulfillment of the order.

Do you deliver to Hospitals?
Yes. However we would request you to include the recipient’s full name, the complete address of the hospital along with the ward name or number. We would like to remind you that most of the hospitals do not allow deliveries right up to the recipient’s ward; for such cases the gift will be delivered to the reception. Signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order. Please also note that our outlet will check with the hospital before placing your order, because some hospitals no longer allow flower deliveries.

Do you deliver to Hotels?
Yes we surely do. We recommend that you include the full address of the hotel, telephone number, recipients room number (if known) and name of the tour company (if applicable) for orders going to Hotel addresses. Orders to Hotel addresses will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Can you deliver to schools?
Yes, but there are a few issues with deliveries to schools. We deliver them to the school office and it is the responsibility of the school to notify the recipient of their floral delivery. Upon occasion, schools can refuse the delivery. If this happens, we will notify you and attempt to get an alternate address for the recipient.

Do you deliver Funeral & Sympathy flowers?
Yes. If your circumstances do not allow you to attend personally sending flowers is a wonderful and heartfelt way to let the bereaved know they are in your thoughts. While placing a funeral order we request you to include the deceased name, a contact number & name for the person accepting the delivery - for example name/number of a Funeral Director or a Relative would be helpful for our outlet to make a successful delivery. If you require that your funeral tribute be delivered to a residential address it is best to make sure that there will be somebody available to receive the delivery at the delivery address. For Funeral orders we recommend that you place your order at least two working days prior to the required delivery date. Placing funeral orders in advance will leave sufficient time to allow our florist to create your specific tribute. We also recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.

If I place an order for an arrangement, can it be delivered on the same day?
Generally yes, we can accommodate same-day deliveries. We recommend you place an order for same-day delivered products listed on our site for a specific country. However the order is to be placed before 12PM local time. There will be exceptions to this as deliveries are dependent on various logistic challenges which varies daily. We will do our absolute best to accommodate your same day request.

Do you deliver on Sundays and holidays?
Currently Sunday delivery option is open only for some selected countries. You will get an option to select your desired delivery date at the time of placing the order. If you see Sunday as the delivery date we will certainly deliver on that date. Please understand there are no Sunday deliveries for NextDay courier delivered products. Again delivery on Holidays will depend upon the region and country where the order is delivered.

Can I collect my flowers from the florist?
We are really sorry; however pickup facility is currently not available with Flora2000. We take extra care in delivering your gifts on time so that you never miss an occasion. Please be assured we will get your order delivered on-time at the address you mentioned.

Does someone need to be home to accept delivery?
We use local courier services for all our NextDay delivered products and they do not require a signature. The delivery person might leave the package on the recipient’s front porch if it’s safe and if the weather permits or leave the package with a neighbor.

What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted, we will do the following:

  1. The delivery person will measure the Weather Condition, if the weather permits he will leave it on the recipient’s front porch. If the weather is suitable and permitting the same. we leave it on the porch with a note. We also follow up with a phone call to the recipient to make certain that they received their gift. If a phone number is not provided for the recipient, we will call the sender and let them know of our attempted delivery.
  2. The delivery person will find a neighbor to accept the gift. They try up to 3 neighbors (one on each side of the recipient or one across the street) and if they find a neighbor who is willing to accept the gift, they will leave a tag on the front door of the recipient indicating where the delivery was left and what time they were there.
  3. If the delivery person is unable to find a neighbor and the weather is not appropriate for leaving flowers outside, they will leave a note on the door of the recipient’s home asking them to call us and schedule an appropriate delivery day/time. They then bring the arrangement back to flower shop and will preserve the flowers as needed for the new delivery date/time as requested by the recipient. In some cases where the delivery has been attempted twice; the courier might ask the recipeint to come and pick the flowers from the nearest depot.

CANCELLATION AND REFUNDS

What happens if I want to cancel my order?
You can put a cancellation request within twenty-four (24) hours after the order has been placed. Since flowers are persishable items your cancellation request will first be sent to our local delivery outlet and your order will only be cancelled once we have a confirmation from them. It is important to note that NextDay delivered products are shipped a day before the delivery date and so can only be cancelled 2 days before the date of delivery. We also offer SameDay delivered products which can be cancelled a day before the date of delivery or on the same day. In any case we need to receive your cancellation request before the arrangement has been made and/or dispatched from our local shop. Cancellations will not be possible for orders that have already been made and/or dispatched from our local shop.

How do I get my money back since I have used a credit card?
When you place an order with us; we only Authorize your Credit Card and not actually charge it. If you cancel your order; we will reverse the Authorization and your funds will reflect back into your Credit Card account balance. Unfortunately, all banks processes are different, and we are not able to say when the funds will be released. Most banks reverses the funds within 3-5 business days, but that can vary slightly.

What if my flowers arrive later then the delivery date I selected?
When it comes to delivering smiles, we hate being late. Flora2000 values just every occasion and promises to deliver your gift right on time. However, we are often affected by certain factors that are beyond our control. If, in any case, if we get late with the delivery we make every effort to find you a satisfactory resolution.

What is your refund policy?
In the unlikely event you are unhappy with your product, please notify us within 48 hours of delivery. You may return the arrangement for a refund or request an exchange of product. To receive a refund, non-perishable products must be returned unused and in its original state within 3 days of delivery for a full refund of the cost of the item, less delivery fees. Hand-delivered floral product or gifts may be returned in its original state within 24 hours of delivery. To receive an exchange of goods, please notify us within 24 hours of the issue with the delivered arrangement and we will pick up and re-deliver another arrangement of equal or greater value at no additional cost to you. We will need to be provided the opportunity to pick up the product you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy disocunt coupon for your next order with us. To view our complete Refund & Replacement Policy please visit

What if the flowers I ordered are not available?
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Also many flowers are seasonably available and this may vary depending on region and country. Therefore, sometimes, our local outlet or florist may need to substitute flowers or other items to ensure a timely delivery. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value. In a single-flower arrangements, such as an all Rose bouquet, or Orchids, we will make every attempt to match the flower type, but may substitute with another color. It is important to note that the flowers and other products shown on our website are representative of color scheme, look and feel, overall style and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards.

What can I do if I am not happy with the flowers that were delivered?
If your flowers are delivered in poor or damaged condition (not of satisfactory quality), you are entitled for a re-delivery or a refund. We suggest you take a photo of the flowers delivered and email the same to us at [email protected] We still are diligently working with our delivering outlet to get this resolved for you.

FLOWER CARE INSTRUCTIONS

Are there any care instructions for flowers and plants included with my order?
Yes we have a special flower/plant care guide which comes along with every arrangement. It shows how best to care for your flowers and make sure you get the most out of your gift.

How do I make my flowers last longer?
The best and easiest way to keep your flowers fresh is to always keep the water level of the container as full as possible. They not only take up water through the end of their stems, but also through the sides of the stems too. Keep your bouquet in a cool location, away from direct sunlight and electronic appliances that give off heat. With each bouquet we include a complimentary flower care guide/tag & a packet of floral preservative. Simply follow the directions on the back of the packet to help extend the life of your flowers.

How will the recipient prepare the flowers for arranging?
All flowers/greens must be trimmed, have excess foliage and thorns removed, and be re-hydrated immediately upon receipt and before arranging. Failure to do so may result in shortened vase-life, wilting and/or failure of buds to open. Flower saver solution can be used as well to prolong beauty. Many varieties, especially Roses, must have the outer "guard petals" removed from each bloom.